SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automotoaccs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of automotoaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Article received quickly and perfectly complies with the description and my expectations
Exactly what I wanted
I have repeated purchase, as the previous ones went well, although their durability is not very large, but compare it to the price, compensates :)
Visually everything is compliant seems pretty solid just a Test
The parcel arrived in good condition and very quickly. I give 5 stars⭐️⭐️⭐️⭐️⭐️. Thank you
Them I have yet to try
Perfect
Color error yellow is no longer allowed in europe
Subject to description store recommended
It came long before the scheduled date.
All ok
süper
Item never received and not even refunded zero
Everything perfect and fast
good
Parfait
Refund
Fast delivery I have yet montarle ..... you know say…
sorpresa, pacco schiacciato una lampada bruciata e una rotta
very bright fits perfectly in my clio mk3
Product as described. On the other hand it is frankly blue and not slightly bluish. In France it will never pass in case of police control
Perfecto
Excellent product is great
Together in the correct area, not test yet
It's the second game
Very good led lights for the price you can't order more look good quality, arrived in 13 days
2weeks for delivery, seems to be the k promise, lack to prove. Normal packaging
arrived quickly and work well was pleased to find each box contained a pair so I now have a spare pair
Perfect good condition remains more than to test.
ottimo
Well received, this goes up easily and works very well, very satisfied thank you
All right, I'm fast.
Well received to date very well packaged
Good item and good delivery time
They look good, but they didn't validate me for my vehicle.
Perfect is arrive before the planned date perfect thank you
All perfect good communication with store! Fast suoer shipping
Merci
Fast delivery receive this morning at 6h15 it's the first time I get delivered as soon as I will not complain
All right
Fast and as described
Fast corresponds to the store's say good product recommendation
Very good ממולץ
Very satisfied not yet try photo soon
Rekomenduoju! Prekė Gauta greitai. Supakuota puikiai. Viduje nėra dužusių lempučių. Kaip veiks Dar Kol cash neaišku, bet manau, Kad viskas bus outlets. Starch dėžutė nebuvo sumaigytas ar suplėšytas.
Order arrived in 3 week now need to try
AS DESCRIBED ARRIVED TO CANADA IN 14 DAYS
Looks like a good product, the box doesn't put any of the k's or the power. I'll assume that's what I asked for.
It didn't work out well for me, but I quickly got it fixed by the store, very kind and very well. I'll order more
Perfect product to description, store recommended