SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automotoaccs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of automotoaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
delivered without any damage, with item as described
Arrived very fast.going to install them soon and see how they work
Perfect work well on the mercedes w203 Sport cupe very happy with the result
All OK, thank you!
Tested and surprised of its functioning, perfect in every way, thanks for an article that corresponds to the description
Pleased with the buy
Très bien !!
not fitted yet
Super many thanks for the fast goods.
Small complaint wire too short and no instructions
Perfect thank you very much
They look good, now they need to be mounted and see how.
very long delivery
Fast and super bright very well advised
Really beautiful
Congratulations fast sending product
Complies with the description. Good quality. Delivery time respected. Received in good condition without damage.
The goods arrived and checked, all is OK
Very well packaged and received in time more than installed in the car.
I am very satisfied
thx, perfect
item received, as described, quick delivery. Thanks
Excellent material fincionano well arrived early little time… Great store…
Object arrived very quickly and complies with its description, thank you
5 Stars to store and 5+1 stars for fast shipping, much better than expected very easy to install. Very well done
Received in only 8 days in Spain. I installed them this afternoon and the result was good. It was daytime and maybe not appreciated well. I'll put additional pictures if I can at night. I had to do the wire pass by cutting a rubber bucket since the two pieces come the same and it shouldn't be like that. The screws that come are worthless as they break the rubber of the bracket and do not hold the light in curve. I had to put him on a big head and cover with silicone to cover up irregularities and the original cable pass on the right side, which stays up. For the moment I recommend it, we'll see what durainde I'll make additional comments.
Everything works. All as in the description and on reviews. Shine bright, on the running lights just right. Wiring is tiny... And it is better to pour with glue or sealant where the wires in the lights enter. The only question is, for a long time. And so class!
looks really good very bright
Arrived in very short time, all ok
As description perfect
Just arrived.very quick.order one before working well.looks fantastic.
Very well made and fast shipping. Well packaged.
I don't know if it works, I haven't even tried it, here in Spain how the civil Guard catches you with that I can fine you. I'm not going to put it in the end. A you already put it under your responsibility. But I advise you not to put it on, they also remove your license points.
very cool
Received. More. Just ask. On. There. Car thank you to the store
very good
Very good
fast delivery, ferry good lights.
Good quality and very fast delivery
Very very very fast
Great product. Excellent quality. Well packed. Daytime running lights are very strong. Has glare. Steering lights are also great. Easy to install. The tape comes this DRL is great. Come with 15 days.
Product conforms to the description
Delivery time respected, in accordance with the description. Very good brightness. Good finish, packing ok. Works perfectly.
The tapes are OK, came on time
Very quickly delivered.
Perfect and fast shipping recommend product and store
The second order perfect and arrived in Times cortissimi, recommended 100%
merci j'ai bien reçu mon colis merci à vous
no Stan mal. funcinan bien. ahora a ver lo q duran
very nice item