SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automotoaccs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of automotoaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping very fast and tested and works without installing to see how it looks but has a nice color
Réception nickel Merci
excellent
I arrived fast and very easy to mount it the result is the same as you say it looks spectacular
All right and it looks nice
Très bien
The rendering is great nothing to say on it I advise
It looks pretty good on my qashqai j11. We have to finish fitting in and hide the wires.
beautiful color temperature, at first I thought it was dim but it's perfect at night. just use tape and shove it in and it looks great
Ras more than watching at night
Merci
Merci gkfkfkgkkfkfkfkfkrjfkfkfkfkfkfkfkfkfkf
does the job
Pretty fire tbh
In good condition
Very beautiful color
Very happy. The material is very good recommended
Parfait
Ok
Fast delivery, very pretty thank you to the store
Haven’t used
Perfect easy to place and as I expected
Nice
Very nice fitting. work on USB. perfect
Very well I recommend ....
Not tried yet but very good fast delivery in France. I will make other photos once installed
nice
All OK
All the best folded and I am really very satisfied with the item. All the best folded and I am really very satisfied with the item. All the best folded and I am really very satisfied with the item.
Item delivered quickly and well packaged. Very bright light which is good I'm happy. Next time I would buy the blue
Be how long it lasts
Beautiful. So simple to install.
Looks awesome
All bestens
Super part lights beautiful
I love it.
Zgorodno 3 OPIS. Poki's a little pratsuya. Recommend.
Fast sending remains more than to install
Good products
Eh bought many and I always recommend it
I arrive much earlier than expected and meets all the characteristics described I am very happy with the product and recommend it to everyone
I wait to test it in the car
All right there is no proof
Parcel received in 10 days. EL wire is connected to a module producing high voltage from 5 volt (USB socket)
passt
I'm very satisfied
It shines cool. I'll try to find the application.)
Spectacular, very good finish and perfect
It looks really cool, it's easy to put. Take USB plug. I recommend thinking before you start placing, where you want every thing to go.
Faster than I expected and very accurate in the description the color is as described by the only thing the little transformer sounds like a beep that's a little annoying if you don't have music. It's too long and I don't know how I can put it down the dashboard but good. Highly recommended store