SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automotoaccs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of automotoaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect, thanks
Nice
The wires bend excessively, which can also draw the dashboard. Therefore, you need to carefully unfold the umbrella in the middle of the car. In another umbrella there was no such problem.
OK.
Is excellent, I hope the system lasts.
Excellent
Well protected it remains to try on my tiguan
Good product, just kind of difficult to close and roll, but calmly looks good
Very good
Not a filth, ale it is in a low region, the fabric is normal, but the design is rather weak, so the enemy is not already old
Great product. Quick delivery
Super, works Class and fast delivery
Very happy!!! Arrived very fast and the size is perfect for my peugeot 206!!
Quick delivery and nice product.
Looks a bit fragile but serves its purpose
not the best but is just what I needed
good product.
Spicy
just as described
Came to Me without cover
It fulfills its function, although it is somewhat fragile and in my case, it is small and does not completely cover the glass. Even so, if the heat of the car decreases
Great product! Suitable for Fiat Panda! Only flaw, he doesn't have the space for the rearview mirror!
I love this Product it definitely keeps the inside of my car cooled off
A little big and cumbersome
Very cool
Object also arrived in advance and conforms to the description
coverup up Window good its a little flimsey so be careful...keeps car from getting real hot
Ok
A very convenient car to use folding does not form a place can be put in the door. Covering all the windshield and Sun does not enter, I liked
You have to help it with the mirror but does the job!
Slightly resistant material
Great purchase. Super useful. I 've been using it for several days and very well. The umbrella folds well for now.
Looks good and arrived very quickly
I haven't used
When I tested it outside the car it seemed small, but later, inside the car it was fine, we'll see the insulation...