SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of automotoaccs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of automotoaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, exactly as described,very happy with it, great communication, highly recommend.
Probably the best LED bulb ever. You shodn't finding other LED bulb (or xenon!), this product is probably the best chose. I tested many LED bulb (h7 and h4), other has smaller real Wattage, (15-25 w/bulb -> CAN bus problem) and in best case good hotspot/gemetry, this Philips has geometry and hotspot like original halogen bulb. This is probably the result of precise workmanship reproducing the shapes and features of the original bulb *no CAN problem *perfect geometry/hotspot like halogen bulb *no blind effect!
Good product
Work great so far they are bright and white. It was plug and play just a simple bulb swap
The product is not certified to change the structure
Quick to ship. arrive undamaged. that's the end of the good news. the plastic locking ring , just doesn't. and the light casing gets scorching hot even with the fan running. the lights don't line up with the reflection plate correctly. avoid like the plague
good
Very good product easy to install in addition arrived in the time provided for delivery I recommend the seller
Excellent, they make a nice white Light, but they also consume, about 50W per lamp. The cooling fan does not feel. I am satisfied with the result. The only flaw: They heat a lot, but maybe it's normal.
Running at a hundred!
Are what they say they are. Very happy with them, ran for 10 hours so far
The material is original, as the picture can only give my opinion, when install.
It is a well boxed product that comes without damage. I installed the lights in Prius and used them for two weeks. They lights so bright. So I recommend it to buy.
Well stood up on my Dodge Durango shine really well
It burns asphalt, shines well2x50 in. One takes about 4.5 A.
Very bright must recommend Very bright must Very bright must Very bright must recommend Very bright must recommend